Refund and Cancellation Policy

The short version

• You can cancel a monthly service by writing to us. It ends when the period you have paid for ends.
• If we have not started your work, you get an advance payment back in full.
• Work we have already delivered is not refundable, but if it does not match your quote, we will fix it or agree a fair adjustment.
• Advertising money paid to Google, Meta and other platforms is not ours to refund.

Cancelling a monthly service

Monthly services are SEO, social media management, ad management, content and similar ongoing work. To cancel, email hello@marketingly.org. Unless your quote says otherwise, cancellation takes effect at the end of the billing period in which we receive your notice, and you pay for that period. We will finish work already under way for that period and hand over reports and files you have paid for.

Cancelling a one-off project

One-off projects are things like a website, a logo, an audit or a set of articles. You can stop a project at any time. You pay for the work completed up to that point and for costs we have already committed on your behalf, such as domains, licences, stock images or paid tools. You then receive the files for the work you have paid for.

When you can get a refund

• We have not started. If you cancel before any work has begun, we refund your advance payment in full, less any payment fees we cannot recover.
• Work has started. We refund the part of an advance payment that covers work we have not yet done. We keep the part that covers work already done.
• Delivered work. We do not refund fees for work already delivered, because the time and effort have been given. If something does not match what the quote described, tell us within 7 days of delivery. We will correct it or agree a fair adjustment with you.
• A mistake on our side. If we charge you twice or for something we did not agree, tell us and we will correct it and return the difference.
• Results. We cannot promise rankings, traffic or sales (see our Terms), so a result that falls short of what you hoped for is not by itself a reason for a refund. We will always be glad to review what happened and what to change.

What we cannot refund

• Advertising spend. Money you pay to ad platforms is paid directly to them. Any refund or credit is subject to the platform’s own rules.
• Third-party costs. Domains, hosting, plugins, stock media and other purchases made for you are paid to other companies and usually cannot be returned.
• Digital items already delivered. Templates, reports and files can be used immediately, so they are not refundable once delivered.

Free tools

The free SEO check, calculator and Google Ads preview tool cost nothing, so there is nothing to refund.

How to ask

Email hello@marketingly.org with your name, the invoice or project and a short explanation. We reply as soon as we can, and we try to settle every request within 7 working days.

How refunds are paid

Approved refunds go back to the account or method you paid with. Allow 7 to 14 working days for the money to appear, depending on your bank or payment provider.

Your legal rights

Nothing in this policy reduces the rights the law gives you where you live, including consumer protection rights.